From the Niagara Falls Review:
New “customer-friendly” technology in the city’s two casinos hasn’t proven friendly to staff on the gaming floor.
Approximately 300 workers were told recently their jobs have been made redundant by new technology aimed at streamlining efficiency, such as the ticket-in/ticket-out operation of slot machines – instead of coins – and the “table-touch” technology for players at blackjack tables.
News of the changes came to The Review from two former employees, who did not want to be identified because they are currently suing Niagara Casinos, alleging wrongful dismissal.