Tag: niagara casinos

    City wants safer bet for casino workers

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    From the Niagara Falls Review:

    St. Catharines is joining Niagara Falls and the Region in an effort to protect casino jobs.

    Councillors unanimously backed a motion by St. George’s Coun. Mike Britton calling on the province to halt its current process for selecting the next operator of the two Niagara Falls casinos.
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    Casino Niagara closes its Yuk Yuk’s club

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    From Niagara Falls Review:

    The laughs have come to an end at Yuk Yuk’s inside Casino Niagara.

    The casino has confirmed it ended its tenure with the venerable comedy club chain last month. The last show was on Jan. 7.

    Jennifer Ferguson, Director of Marketing for Niagara Casinos, says the club was closed to make room for “new development ideas” at the 20-year-old facility.

    “A total of $7 million is being invested into Casino Niagara to implement new gaming technology, new dining experiences and to ensure that we continue to offer a world-class experience to our guests.”

    Frank stepping down as Casinos president

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    From Niagara This Week:

    Art Frank is stepping down as president of Niagara Casinos.

    Frank has been with Falls Management, which oversees Casino Niagara and Fallsview Casino Resort since 2006 but has a career in the gaming industry that has spanned three decades.

    “It has been an honour to lead both Fallsview Casino and Casino Niagara for the past 10 years,” Frank said in a statement. “I am incredibly proud to have been part of such an inspiring and dedicated team of associates that has worked tirelessly to bring our Niagara Casinos to new heights while building strong relationships with our community partners.”

    Mini makeover for Casino Niagara’s 20th birthday

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    From Niagara This Week:

    Casino Niagara is in line for a little sprucing up.

    Richard Taylor, Vice-President of Operations for Niagara Casinos used the occasion of the gaming facility’s 20th birthday to announce that Falls Management Company would be pumping $7.1 million into new gaming technology and facility improvements

    “This investment will help us lead Casino Niagara into the future with new gaming technology, new dining experiences and an enhanced customer experience,” said Taylor said.

    He made the announcement at an event to mark the milestone for what was the third casino to be established in Ontario when Casino Niagara opened its doors on Dec. 9, 1996.

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    Niagara casinos PR chief resigns

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    From the Niagara Falls Review:

    The director of communications for Niagara Casinos has resigned from his post to accept a position as vice president of external relations at Niagara College.

    “It’s not easy to leave a workplace you love…20 years of friendships and incredible work experiences,” Greg Medulun said Thursday.

    “But, I could not be more excited to join the Niagara College team under president Dr. Dan Patterson and help them build on the already phenomenal reputation they have.”

    Medulun joined Niagara Casinos in 1996 as a member of Casino Niagara’s opening team.

    Lots and lots of links about the Destination Marketing Fee (DMF) in Niagara Falls

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    If you are interested in Niagara Falls, then you probably saw some of the articles that the Niagara Falls Review had about the Destination Marketing Fee (or DMF). It is essentially a fee that many tourism companies charge that can be used for whatever that company wants. It is not a true tax, there is no industry standard for how it is used, and it annoys a lot of people.

    Here are links to most of the articles (all of them from the Niagara Falls Review:

    DMF: The hidden fee (Part 1)

    It is the first day of March break, and the hockey moms aren’t happy.
    They’re spending the week in Niagara Falls for a tournament, and they’re stumped about a mysterious charge that keeps appearing on their bills.
    As they sit in a lobby overlooking Fallsview Boulevard, there it is again on their Starbucks bill, an extra amount on top of the already inflated price they paid for coffee in the tourist district.
    On a $14-bill is an extra $1.18 for something called a TIF. On other bills it’s called a PF. Or DMP. Or a DMDF. Or DMF.

    DMF: The hidden fee (Part 2)

    The provincial government has heard the complaints about the Destination Marketing Program.
    Tourism Minister Michael Coteau was asked about the controversial fee during a recent visit to Niagara Falls. He admits there are issues that need attention, but didn’t outline a concrete plan to fix them.
    “I’m exploring different ways to bring forward some more clarity on that one piece throughout Ontario,” he said, of what many perceive to be a lack of transparency around the voluntary marketing fee that businesses in tourist districts are allowed to charge, but which customers are also legally allowed to refuse to pay.

    DMF: The hidden fee (Part 3)

    Some of the biggest players in the Niagara Falls tourism industry don’t charge the controversial Destination Marketing Fee.
    Niagara Casinos. Harry Oakes. Hornblower. The Niagara Parks Commission.
    And some businesses in the Honeymoon Capital are going to put up, or are considering putting up, signs to let guests know they don’t charge it.

    How to complain about the DMF

    The DMF is a voluntary industry-led initiative for supporting regional tourism marketing, development.
    They are voluntary fees, not taxes, and consumers have the right to ask to have the fee removed from their bill.
    Province encourages tourism organizations and tourism partners to work collaboratively.
    Participating businesses are required to adhere to regulations under Consumer Protection Act.
    Consumers feeling misled can call with complaints and inquiries: 1-800-889-9768.

    Falls councillors weigh in on DMF

    “There’s just some concerns and I think it’s important the tourism industry come together and manage this before another level of government steps in and tries to manage it for them, and control it for them.” – Niagara Falls Mayor Jim Diodati
    “There seems to be some mystery that these people in the industry aren’t spending the money on marketing and events, and that is false.” – Coun. Wayne Thomson, who is also chairman of Niagara Falls Tourism

    Ministry, tourism industry discussing DMF

    The Ontario Ministry of Tourism, Culture and Sport and industry partners are reviewing the controversial Destination Marketing Fee.
    Ministry spokesperson Denelle Balfour said the program is being looked at during ongoing focus sessions across the province.
    She said the ministry is leading the development of a strategic framework for tourism in Ontario in collaboration with industry partners. As part of this work, the ministry is hosting focus sessions for members of the tourism industry, including in Niagara Falls.

    Falls tourism stakeholders discussing DMF

    Some of the big players in the Niagara Falls tourism industry are “talking seriously” about the Destination Marketing Fee, says Niagara Falls Tourism chairman Wayne Thomson.
    “The major stakeholders are getting together and getting a legal opinion on the DMF details, and trying to come up with a format that is going to be certainly transparent, which we think it is now,” said Thomson.
    “I can tell you that we are talking seriously about the DMF and trying to come up with something that is compatible with … (the stakeholders’) needs and their marketing efforts, and that is compatible with what the province would like to see.”
    The dialogue is a result of Tourism Minister Michael Coteau’s recent visit to Niagara Falls, where he spoke to industry partners about many tourism-related topics.

    EDITORIAL: Solving the DMF puzzle is up to the province

    It’s starting to happen already – more tourists and customers visiting Niagara Falls shops and hotels are asking if they’ll be charged a destination marketing fee with their purchase.
    And how are the desk clerks and wait staff and ticket takers supposed to answer?
    “Well, we don’t charge it but the guy next door does.”
    Or maybe, “we do charge it and so does the guy next door, but at least our fee is smaller than his.”

    Niagara Casinos generate record gaming revenue

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    From the Niagara Falls Review:

    Niagara Casinos enjoyed a record-earning year in 2015 with nearly $700 million generated in gross gaming revenue.
    “We’ve been working towards this for some time,” said Niagara Casinos president Art Frank. “Our winning mix included the right number of great associates working together to deliver superior customer service, a suite of innovative marketing initiatives that resonated with our customers, and favourable economic factors like the weak Canadian dollar and low gas prices that boosted tourism in the area.”

    Green Seal of Approval for Niagara Casinos

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    From a CNW press release seen on Yahoo! Canada Finance:

    Niagara Casinos was awarded a 4 Green Keys rating from Green Key Global acknowledging their sustainable convention facilities and practices, topping off another year of substantial environmental initiatives at both Fallsview Casino Resort and Casino Niagara.

    Green Key Global, a leading environmental certification body, takes a comprehensive look at how facilities perform in key areas, such as: energy, water, waste, training, policies, procurement, auditing, air quality, and more. Facilities are then awarded a rating from one to five Keys, five being the highest attainable. Detailed performance reports showcase accomplishments while also outlining improvements to be considered.

    A Decade Of Diamonds

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    From a PR Newswire press release seen on Yahoo! Canada Finance:

    For the 10th consecutive year, Fallsview Casino’s luxury 374-room hotel in Niagara Falls, Ontario has been granted the coveted Four Diamond honour from CAA/AAA.

    CAA/AAA is among the world’s best known and highly respected rating system in the hospitality industry, recognizing establishments for their world-class service, facilities and amenities.

    “Celebrating our 10th Four Diamond award during Fallsview’s 10th anniversary is an incredible milestone for our organization” says Art Frank, President of Niagara Casinos. “We have always been committed to providing each and every guest with a personalized experience and attentive service in a comfortable and high-quality surrounding.”

    Casinos named top employer for fourth straight year

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    From Niagara This Week:

    For the fourth year in a row, Niagara Casinos has been named one of Hamilton-Niagara’s Top Employers by the editors of Canada’s Top 100 Employers.

    Now in its eighth year, Hamilton-Niagara’s Top Employers is an annual competition in which employers in the same field are compared and evaluated using eight criteria. The honour distinguishes organizations in the Hamilton-Niagara area as industry leaders offering exceptional places to work.

    “It’s incredible to once again receive this public recognition,” said Art Frank, President of Fallsview Casino Resort and Casino Niagara. “One of reasons we rank at the top is the great people we employ. They are among the best in the industry and possess a work ethic that settles for nothing less than excellence.”

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