From Niagara This Week:
Fallsview Casino Resort is flush with positivity thanks to being recognized with five Certificates of Excellence from the travel website TripAdvisor.
Certificates were awarded for the casino’s hotel; its R5, Ponte Vecchio, and 21 Club Steak and Seafood restaurants; and for the casino itself as an attraction.
Certificates of Excellence are awarded to hospitality businesses that have earned great traveller reviews on TripAdvisor over the past year. They are based on quality, quantity, and timeliness of customer reviews submitted on the site over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews, and have been listed on TripAdvisor for at least 12 months.
From the Niagara Falls Review:
A Toronto tour operator has blasted the city’s Destination Marketing Fee (DMF) in an e-mail forwarded to council members, saying it “damages the image of Niagara as a welcoming tourist destination.”
Jacob Stevens, owner of Tripsetter Inc., is angry that the fee – up to 10% at some hotels – is “unaccountable,” and makes the cost of visiting Niagara more prohibitive.
“By imposing an optional fee, (it) only stains the image of Niagara Falls and heightens the ‘tourist trap’ perception,” he wrote in a recent e-mail. “As a result, this can negatively influence one’s decision to visit or not.”
It reflects many of the same concerns shared on open forums like Trip Advisor, but when Stevens brought it up with a Niagara Falls Tourism member, he was told Trip Advisor is “fake news.”